Refund Policy

1. Free Trial

Cintram offers a 7-day free trial to new users. No credit card is required to start your trial. The trial period allows you to fully explore Cintram's features before committing to a paid plan.

If you do not add a payment method during your trial, your account will pause at the end of the 7-day period and you will not be charged. You can reactivate your account at any time by choosing a paid plan.

If you add a payment method during your trial, your subscription will automatically convert to a paid plan at the end of the 7-day trial period unless you cancel before the trial expires. Trial terms, including the plan and billing amount, will be clearly disclosed before any charge is made.

2. Paid Subscriptions

2.1 Automatic Renewal

Paid subscriptions renew automatically at the end of each billing cycle, monthly or annually, unless you cancel before the renewal date.

2.2 Renewal Reminders

We will make reasonable efforts to notify you before your trial converts to a paid subscription and before annual renewals or material billing changes. Reminders are sent by email. Delivery may vary based on your email settings or filters.

2.3 Trial Cancellation

If you do not wish to convert to a paid subscription, you must cancel before your trial expires through your account settings. If you are unable to access your account, please contact us at [email protected] as soon as possible before the trial expires.

3. Cancellations and Refunds

3.1 Cancellation

You can cancel your paid subscription at any time through your account settings or by contacting [email protected]. Your cancellation will take effect at the end of your current billing period. You will retain access to the Services until the end of the period for which you have paid.

We aim to make cancellation available through the same account experience used to manage your subscription.

3.2 14-Day Money-Back Guarantee

If you cancel within 14 days of your first paid subscription charge, whether on a monthly or annual plan, you are eligible for a full refund of your subscription fee. For annual plans, the 14-day guarantee applies from the date of the first annual payment.

This guarantee applies to your first paid subscription only and does not include any usage-based charges or non-subscription fees.

Cintram reserves the right to deny refunds in cases of suspected abuse, fraud, or violation of our Terms of Service.

3.3 Cancellations After 14 Days

Except where required by law, cancellations made after the initial 14-day period are not eligible for a refund. Your subscription will remain active until the end of your current billing period and you will not be charged again.

Except where required by law, annual plan customers who cancel after the 14-day guarantee period will retain access through the end of their annual billing period but are not entitled to a prorated refund for the remaining unused months.

3.4 Plan Changes

Plan upgrades may take effect immediately and may result in prorated charges for the remainder of the current billing period. Upgrade charges are non-refundable except as required by law or expressly stated in this policy. Plan downgrades take effect at the start of the next billing cycle.

3.5 Refund Processing

Approved refunds are typically processed within up to 10 business days and will be credited back to the original payment method. Processing times may vary depending on your card issuer or bank. Taxes, duties, or third-party fees may not be refundable unless required by law.

4. Fee Changes

Cintram reserves the right to change its subscription fees and pricing with 30 days prior written notice. We will notify you by email before any price changes take effect. If you do not agree to the new pricing, you may cancel your subscription before the changes apply.

5. Credit Card Verification

When you add or update your payment method, our payment processor Stripe may place a temporary authorization hold or verification charge to confirm the card's validity. This authorization is typically voided automatically and is not a final charge. Timing may vary depending on your card issuer or bank.

6. Disputes

If you have questions or concerns about a charge on your account, please contact us at [email protected] within 60 days of the charge in question. We will investigate and work with you to resolve any discrepancies promptly.

We encourage you to contact us before initiating a chargeback. Unresolved chargebacks or payment disputes may result in account review, temporary access restrictions, or suspension pending resolution.

7. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or applicable law. When we update this policy, we will revise the "Last Updated" date above. If we make material changes, we will provide notice by email or in-app message where appropriate.

This Refund Policy is part of our Terms of Service. By using Cintram, you agree to be bound by all applicable terms and conditions.